Privacy Policy

Effective Date: 26/05/2024

Introduction

Welcome to Oak Tree Energy (“we”, “our”, “us”). We are dedicated to safeguarding your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and management of your personal information. This policy applies to all our products and services.

1. Information Collection

Types of Data Collected

Oak Tree Energy collects a variety of personal information from you, including but not limited to:

Full Name Email Address Phone Number Residential Address Specific Services Required IP Address Collection Methods

We gather this information directly from you through various interactions, such as:

Completing forms on our website Communicating with us via email or telephone Engaging with our website and digital services

2. Use of Information

Purposes of Data Processing

The personal data we collect is used for the following purposes:

To establish and maintain communication regarding our services To follow up on leads and manage client relationships effectively To deliver and enhance our services To conduct location-based targeted advertising to improve user experience and service efficiency Legal Basis for Processing

We process your personal data based on the following legal grounds:
Your explicit consent The necessity of the data to perform contractual obligations Our legitimate interests in improving our services and business operations

3. Disclosure of Information

Third-Party Sharing

We may disclose your personal information to:

Contractors, partners, or affiliates who are directly involved in providing services at your property or assisting in client interactions Compliance and Legal Obligations

We may also disclose your personal information to comply with legal requirements or to protect our legal rights and interests.

4. Security

Data Protection Measures

We are committed to ensuring the security of your personal data. Measures include:

Utilizing fully encrypted private servers Restricting access to personal information to authorized personnel only, based on necessity

5. Data Retention

Duration of Retention

We retain your personal data indefinitely to ensure that we are covered in case of any incidents. This indefinite retention helps us provide continuous and consistent service and address any future needs or legal requirements.

6. User Rights

Access, Correction, and Deletion

While we do not provide direct access for you to update your personal information, you can contact us to request modifications. Proof of identity will be required to process such changes. You have the right to:

Request access to your personal data Seek correction of inaccurate or outdated information Request deletion of your data, subject to legal and operational considerations Opt-Out Options

Although we do not typically send marketing communications, you may contact us to opt-out of any information dissemination or advertising activities.

7. Cookies and Tracking Technologies

Usage of Cookies

We employ cookies to:

Enhance your browsing experience on our website Analyse website traffic and usage patterns Support location-based advertising and service customization Managing Cookies

You can control and manage your cookie preferences through your browser settings. For more details on our use of cookies, please refer to our [Cookies Policy].

8. Children’s Privacy

Our services are primarily intended for adults, particularly homeowners. We do not knowingly collect personal information from children under the age of 16. Should we discover that we have inadvertently collected data from a child under 16, we will take immediate steps to delete such information.

9. International Data Transfers

Oak Tree Energy ensures that any transfer of personal data outside the UK and Europe is conducted in accordance with applicable data protection laws, employing appropriate safeguards such as standard contractual clauses or other legal mechanisms.

10. Policy Updates

Changes to this Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with a revised effective date. We will also notify you of major changes via email or through our website at least two weeks prior to implementation.

11. GDPR Compliance

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Consent

By using our Site, users agree that they consent to:

The conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

12. Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner, you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Oak Tree Energy Ground Floor Office Suite, Block 2 Waterton Estate, CF31 3PH
Phone: 08000 590 109
Email: info@oaktreeenergy.co.uk

Conclusion

Your trust is important to us, and we are committed to protecting your privacy. Thank you for choosing Oak Tree Energy.