- Have any questions?
Here you can find answers for some of our most asked questions, if the information you’re looking for isn’t available, please get in touch with us.
Funding from the scheme is available based on the individual circumstance of the customer and property. Once one of our fully qualified members of staff confirm that the property qualifies, we will then undertake a full survey on a suitable date and time for the customer. The survey will identify the energy efficient measures that the property requires.
Once completed, a detailed report will be sent to our administration department to confirm the proposed measures and secure the funding. On completion of the project, evidence is then sent to the energy companies who then release the grant to reimburse the company responsible for the installation of the energy saving measures.
After the initial check, we offer a 14-day-cool-off period before we instruct a surveyor to attend your home to undertake the full survey. Once the surveyor has completed the survey, they will ask you to provide certain documentation to support your application, this information is then securely uploaded to Oak Tree Energy for checking.
Once it has been determined that all the evidence is present, you can expect the fitting/funding company to offer the project dates within two to four weeks. The installation time varies depending on the size and complexity of each property, however, two to four weeks would be a reasonable timescale to expect completion on any one project.
For the avoidance of doubt, the 14-days-cool-off period can be waivered at the request of the customer.
This is the most common question we get asked. From start to finish this process WILL NOT cost the customer anything at all. Any costs that arise are then claimed from the funding pot on completion.
Have questions about how the process will go at your property? Find answers here.
When fitting insulation within your home, the fitting/funding company will work on a room-by-room basis resulting in the least amount of disruption possible. On completion of the installation of insulation, the solar and heating teams will begin their work, both of which can take anywhere from two to seven days.
Overall, the project should be completed within four weeks pending the size of the property.
The simple answer is NO, you won't need to move out of your home while the work is being undertaken, and assurances are given by the fitting/funding company that you will always have somewhere to sleep, eat, wash, and cook while the project is underway.
Each product is delivered with a separate guarantee, all of which are listed below.
Any equipment installed/fitted to your property is 100% owned by you upon completion.
Have some other questions we haven’t covered yet? Maybe we can answer them here.
There are many benefits from having energy saving measures installed at your property. Naturally, by having your home correctly insulated, your home will retain heat for longer periods of time resulting in the new heating system not having to work as hard. With the new heating system working less, your heating bills will be lower than your current spend, saving you money on your monthly commitments.
Another benefit of the energy saving measures is added value to the property, experts say that the increase in value after the energy saving measures have been fitted could be as much as 15/20 percent.
Initially, all queries are to be raised with Oak Tree Energy. After all the surveys and administration has been completed, Oak Tree Energy will then request a start date from the installer, Oak Tree Energy then confirms the start date with the customer and when all parties are happy the project is handed over to the installer company.
From this point onwards you are welcome to contact Oak Tree Energy at any time, but if your query is installer related you will also have direct contact with the install company, and all installer questions should be directed to them.
If you’re still confused about who we are, what we do, the services we offer or how we could help to make your home energy efficient, please feel free to get in touch with us, even if it’s just for information regarding the service.